Our members receive spectacular support with a lightning-fast response rate.

"Our members receive spectacular support with a lightning-fast response rate".

Is it fare to say that the above statement does not include Australia? ..... or is the frustration at not even getting the dashboard to download impairing my judgement?

As a new member trying this out because of the support benefits, I am hoping for some assistance regarding getting this up and running.

The Zip file will not upload to my site and the FTP way of uploading worked in theory but not in reality for some reason. I feel like i am missing something but find myself "all dressed up and no place to go"