“Page does not exist” after adding new subdomain sitee in my network blog

Hello. Last year, I have set up my blog to be a network site so that I can add subdomain-hosted sites under the same domain (all of them maintained by me, so no other users involved). I was able to add my first subdomain site successfully (https://symmetry.adriculous.life) last year. Today, I want to add a new network site (https://hyakudays.adriculous.life), however, when I try to click on the Dashboard or even preview the site, it’s giving me a “Page does not exist” error on the browser.

I haven’t done any changes ever since the first subdomain site I added and it should work with another added site. I don’t understand what went wrong? I didn’t add any subdomains on my cPanel or anywhere else before adding the new site. I just went straight to my network dashboard and went through the “Add Site” process.

Please help? The main domain is https://adriculous.life

Thank you.

  • Nastia
    • Support Rock Star

    Hello Adrianne

    Hope you're doing well!

    DNS cache will need to be refreshed and it might require some time. Please wait until the DNS cache gets updated. It may take up to 48 hours.

    Also please let us know, the wildcard for your site is created?
    *.adriculous.life

    If after some time the subdomain is still not loading, please check with your hosting company to see why the DNS is not matching any IP and if maybe DNS is removed or corrupted for whatever reason.

    Please advise,

    Kind regards,
    Nastia

  • Oguz
    • QA Engineer

    Hey Adrianne ,

    Hope you're well.

    When you add wildcard subdomain and redirect to your WordPress app, it should show your main site when you type any subdomain if there is no site assigned. But in your case, I can't access any subdomain, just getting "server IP address could not be found." error. So it looks like your wildcard subdomain didn't set correctly or didn't get propagated DNS yet(it's possible if you added newly). Please let us know when you get an answer from hosting company.

    Cheers,
    Oguz

  • Adrianne
    • New Recruit

    I haven't heard anything yet, but I may have a thought.

    I'm using Cloudflare for this network site. I wonder if it has something to do with that? I remember I had to change the DNS to the Cloudflare one in the beginning just so I can have SSL. What do you think?

  • Adrianne
    • New Recruit

    Okay, so I changed my Cloudflare DNS to my host's DNS and that seemed to fix it. I also contacted host support to see if they can add Let's Encrypt support for my sites. Otherwise, I'll have to add Cloudflare again and then the same issue will happen again if I add a new site in the future.

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