Page Loading slow and gives appointments errors

My appointments page is loading really slow. Sometimes it gives appointments errors. Can you look at my short code to make sure it is ok?

When I updated to app 2.0 it none of my appointments worked.

I have granted access. Please let me know if you see anything funny.
thanks,
matt

  • Adam Czajczyk

    Hello Matt,

    I hope you're well today and thank you for your question!

    I have checked your site, starting with appointment booking. I was able to successfully book appointment (I already marked it as "Removed" in back-end) so it seems that part is working fine. I did notice though that you downgraded to the 1.9.4 version so while this one is installed I won't be able to troubleshoot it.

    If you wish me to find out why 2.0 is not working on your end but wouldn't want to risk on your live site, setting up a staging site would be a solution. A staging site should be a "one to one" exact copy of your live site and reside on the same server (e.g. in sub-folder or under another domain) with that only exception that Appointments+ plugin should be updated to the current version. If the same issue happens there, I would then be able to safely check the site and identify the problem.

    As for the booking page loading slower. I noticed that also and I can confirm that. I would start with basic tweaks though:

    1. You WordPress is currently limited to 40M of memory which is usually too little to run a complex site so with 24 plugins active it should be allowed to use more of it. In order to raise that limit add the following line to the "wp-config.php" file of your site:

    define('WP_MEMORY_LIMIT', '256M');

    making sure that it's placed above the "/* That's all, stop editing..*/" line.

    Once it's done, clear all caches (including browser cache) and see if that helped.

    2. I see that your site is running on PHP v 5.5.38 which is quite old already; for performance and security reasons it would be good to update it to a newer version. The 7.0 should be a good choice if it's available on your server. You should be able to make such switch using cPanel for your hosting account but if there's no such option, it may be necessary to get in touch with your host.

    3. You might also want to check if Hummingbird's "MInification" feature affects that on your setup. It should actually speed up site loading but in some cases it needs additional setup/tweaking. Therefore you may go to the "Hummingbird -> Minification" page, use the drop-down list to select "Appointments+" plugin only and then switch off all the switches in "Combine" and "Minify" columns and see if that affected the loading speed of booking pages. Let me know if it did please and I'll then access your site again try to "tweak" these Minification settings.

    Kind regards,
    Adam

  • Dimitris

    Hey there Mattbkelly,

    hope you're doing good and don't mind me chiming in here! :slight_smile:

    Also, the new appointments 2.0 is still giving error.

    Could you please enable WP_DEBUG in order to provide some additional debug info?
    Simply access your server through FTP, edit the wp-config.php file, find a line like
    define('WP_DEBUG', false);
    and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That's all, stop editing! Happy blogging. */ comment)

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors', 0);

    Then go ahead and try to replicate the error you mentioned.
    By doing so, a /wp-content/debug.log file should be created.
    Download it, rename it to debug.txt and attach it here in your next reply.

    Finally, could you please re-grant support access to your website as it seems that auto-expired? :slight_frown:
    I deeply apologise for that, it's been unusually busy in our forums lately and we try to follow up with every single member here.
    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-4

    Warm regards,
    Dimitris

  • Mattbkelly

    TC] PHP Notice: Array to string conversion in /home/massag46/public_html/testing/wp-content/plugins/appointments/includes/class-app-worker.php on line 1069
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    [24-Jan-2017 05:28:49 UTC] PHP Warning: Illegal string offset 'weekday_number' in /home/massag46/public_html/testing/wp-content/plugins/appointments/includes/class-app-worker.php on line 1073
    [24-Jan-2017 05:28:49 UTC] PHP Warning: Illegal string offset 'weekday_number' in /home/massag46/public_html/testing/wp-content/plugins/appointments/includes/class-app-worker.php on line 1081
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    [24-Jan-2017 05:28:49 UTC] PHP Warning: Illegal string offset 'weekday_number' in /home/massag46/public_html/testing/wp-content/plugins/appointments/includes/class-app-worker.php on line 1073
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    [24-Jan-2017 05:28:49 UTC] PHP Warning: Illegal string offset 'weekday_number' in /home/massag46/public_html/testing/wp-content/plugins/appointments/includes/class-app-worker.php on line 1073
    [24-Jan-2017 05:28:49 UTC] PHP Warning: Illegal string offset 'weekday_number' in /home/massag46/public_html/testing/wp-content/plugins/appointments/includes/class-app-worker.php on line 1081
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    [24-Jan-2017 05:28:49 UTC] PHP Warning: Illegal string offset 'weekday_number' in /home/massag46/public_html/testing/wp-content/plugins/appointments/includes/class-app-worker.php on line 1073
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  • Adam Czajczyk

    Hello Matt!

    I have visited this page http://www.massagetx.com/matt/?app_service_id=6&wcalendar=1485907200 and I was able to successfully book two appointments with no errors. I checked in site's backend and they are added to appointments list there (you'll see AdamWPMU Test there).

    I'm slightly confused now as I'm not sure if that recent error still occurs or was it only with the newest Appointments+ release (I noticed that you downgraded it to 1.9.4)?

    Kind regards,
    Adam

  • Predrag Dubajic

    Hi Matt,

    I exported your A+ settings and recreated the page on my end but I was not getting the above errors in my debug log.

    I see that you're not using default WP content to add A+ shortcodes so could you try creating new page with the same shortcodes but directly in page content instead of using builder and see if the errors are showing when you visit that page as well?

    Best regards,
    Predrag

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