I have had a problem happen now 2-3 times with paid members through my ProSites plugin. Here's what has happened: a member who is paying either monthly or quarterly through a Paypal recurring payment has their site "withdrawn" for nonpayment, even though their payment went through fine. I don't know why this happens--maybe something to do with the Paypal process, but in any case, their site is down and I don't even get notified as the Super Admin. As you can see from the log in the Prosites admin area, the system notifies the user that their site was withdrawn. Now I have the problem of how to reinstate their site to be sure it is back in sync with the recurring Paypal payment. I don't know how to do this. In the past, I just "extended" them permanently, but that is not a good solution. In the case below, I tried to count the # of days until the next quarterly payment and extend only # of days, but I don't know if that is a good solution either.
Please advise. Is this something for the developer to be aware of? It's not too bad now with only about 20 members, but with hundreds of members, I could see this as a big problem.
2014-10-23 9:18:38 pm Pro Site status expiration extended until November 17, 2014.
2014-10-17 8:03:56 pm Expired email sent to firstname.lastname@example.org
2014-10-17 8:03:55 pm Pro Site status has been withdrawn.
2014-07-16 10:17:19 pm Signup success email sent to email@example.com
2014-07-16 10:17:18 pm Pro Site status expiration extended until October 16, 2014.
2014-07-16 10:17:17 pm User creating new subscription via PayPal Express: Subscription created (Words and Writers Sites Basic Pro: $20.95 USD every 3 months) - Profile ID: I-xxxxxxxx
2014-07-16 10:17:16 pm User creating new subscription via PayPal Express: Initial payment successful (Words and Writers Sites Basic Pro: $20.95 USD every 3 months) - Transaction ID: xxxxxxxx