Paid Membership Not Available on All Sites

Hi, I am having trouble accessing your services on several of my sites. On inclusionseries.com, I cannot update any of my WPMUDEV plugins because it seems to think I have only a free membership, although I have an elite membership. I also cannot grant support access for this reason. On Comforty.com, although the WPMUDEV dashboard is installed it does not appear on the left hand menu so I cannot access it. Please help!
Thanks,
Jacob