Paid site falls back to Free Version in Pro Sites

I have the site which uses ProSites network sometimes the site for which the member has paid the subscription downgrades to the FREE plan.

Please assist.

  • Panos
    • SLS

    Hi Dave !

    So sorry this slipped through the tasks list somehow, apologies for that!

    Since it’s been a while would you still like us to have a look? We would probably need to do a few tests there and probably add some mu-plugin that would log all requests sent from Stripe to Pro Site’s Stripe webhook.

    Please let us know if you agree. Could you also confirm that admin and ftp credentials are still valid or send new ones if required? You can send those privately through our contact form: https://premium.wpmudev.org/contact/#i-have-a-different-question

    Send in:Subject: “Attn: Panos Lyrakis”

    – Admin login:

    Admin username

    Admin password

    Login url

    – FTP credentials

    host

    username

    password

    (and port if required)

    – link back to this thread for reference

    Kind regards!

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