Paid student disappeared from the course

[URGENT] One of the students who had signed up almost a month and a half back, paid and even accessed the course is now mysteriously removed from the Course Student List and cannot access the course.

Please help me get this sorted ASAP as it is very critical.

  • Dimitris
    • Support Star

    Hello there carl,

    hope you’re doing well today! :slight_smile:

    This is indeed something pretty strange and unfortunately, there isn’t any piece of info that could lead us to the source of this. Even the “Audit Logging” from Defender has no specific “endpoints” about CoursePress. :disappointed:

    Despite that, I pinged our Second Level Support guys, just in case they can extract some additional information from the database. Me or another colleague of mine will keep you posted here as soon as possible!

    Thank you,


  • Dimitris
    • Support Star

    Hello there carl,

    hope you’re doing well!

    I had some info from our SLS team and unfortunately, there aren’t any meta-data that could assist us to locate how this user got removed from the course. What we can offer, is adding a new meta-data for this case via a custom snippet. This will only be useful for any similar future cases though. Let me know if you’ve been interested in that, so I can ping our SLS to build it for you.

    Warm regards and deeply apologize once more about this


  • Panos
    • SLS

    Hi carl ,

    Sorry for taking so long to get back to you.

    There is no info stored about action or admin who would withdraw a student from a course.

    I did fetch all users that have CoursePress meta. Even users withdrawn still keep the withdraw date in meta. There are 9 of them that are withdrawn:

    User ID Course ID Withdraw Info

    1 | 12806 | 2018-09-07 09:40:27

    652 | 12806 | 2018-09-11 09:31:38

    661 | 12806 | –

    665 | 12806 | 2018-09-13 11:49:44

    452 | 145721 | 2019-01-09 19:32:48

    719 | 145721 | 2019-01-09 19:45:50

    721 | 145721 | 2018-12-21 15:22:12

    771 | 145721 | 2019-02-01 10:47:05

    248 | 145721 | 2019-02-12 11:55:00

    But I can’t be sure which student are you talking about The first 4 students have info about course 12806 which is probably deleted so they don’t count. The one who was withdrawn last is user with id 248.

    There is no way to know how he got withdrawn, CoursePress does not have any feature (eg on cron) that automatically withdraws students, so it is either an admin or an instructor who removed Student.

    So based on this i think it would be best to contact this user to clarify.

    Kind regards!

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