Not all emails are being sent out from our site. For example, password reset gives following error message: "The e-mail could not be sent. Possible reason: your host may have disabled the mail() function." Problem temporarily resolved yesterday after Host found MOD_security to be blocking something. Problem occurring again today but Host says emails are not being blocked. Specifically they said "sendmail from ssh works, so it's probably something with the Wordpress".
I have tried Contact Form, plugin from WPMU DEV (adds a contact form widget to the site) but nothing happens when I click on "Send Message".
I have tried using Postman SMTP but it says "timed out" when trying to send a test email.
The problem with emails (password reset and new user notifications to Admin) is happening on both pci-learning and pci-learning.com/performanceconsultants (temporary URL until we update DNS records to point performanceconsultants.com domain to Bluehost). The two sites are completely separate Wordpress installations, using different plugins, but both are hosted on Bluehost.
It is really urgent that we resolve this problem, in a permanent way!, so that we can launch our newly built www,performanceconsultants.com website.
I tried to grant support access to pci-learning.com/performanceconsultants but it states that this is not available for this site, despite my having visited https://premium.wpmudev.org/wp-admin/profile.php and disabled pci-learning.com and enabled pci-learning.com/performanceconsultants.com.
I really hope you can help!!! Thank you
(By the way, even though I have the 'Notify me by Email' checked, I never receive the notifications)