Password reset emails not being sent

Hi there,

When users attempt to reset their password, they receive an error:

“The e-mail could not be sent.
Possible reason: your host may have disabled the mail() function.”

We have Easy WP SMTP installed to help emails to send, and test emails are being delivered. But I can’t work out why password resets aren’t going through.

I’ve activated support access.

Cheers

Adrian