pay per view video not functioning

Hi, I have a site with many pay per view videos that isn't working. For instance http://inclusionseries.com/families-friends-futures. This post has a video and pay per view enabled with a price but the content is not protected. The video is not embedded in the code of the post so I used the sidebar on the right hand instead of the pay per view shortcodes. Please let me know how I can fix this. I'd be happy to grant support access to help out.