Pay with Like not working well?

Im getting quite a lot of emails from unhappy website visitors that say e.g.

"I tweeted the Northern Lights Iceland page but I was still not able to see the forecast. Can you look into this? Thanks!"

This is for and they click on Northern Lights Forecast in Menu and are supposed to get access to the northern lights forecast. I have been getting this problems questions number of times. Im doing something wrong?