PayPal Express Gateway Customer Name

Everything seems to be working fine with sign-ups and the PayPal Express Gateway but when I see the transaction in my Paypal account, the name of the customer shows up as the name of my site. In my case it's 'Believed Behavior'. It's important to me that I have the user's name on record. Why would it not be coming through? I'm seeing their address and email.

  • Jack Kitterhing
    • Code Norris

    Hi there Andrew,

    I hope you are well today and thanks for your question.

    I've just in my sandbox install with PayPal sandbox and it is returning a name, do you know if the customer has a name added on their PayPal account they should do though.

    I'l also include the developer here @Eugene Manuilov to see if he can shed any light on what's happening here :slight_smile:

    Thank you!

    Kind Regards
    Jack.

  • Andrew
    • WPMU DEV Initiate

    I think I see what the problem is. I'm testing using my Paypal account which has the business name "Believed Behavior".

    You mentioned sandbox mode. I tried that but I couldn't get any logins to work in the PayPal stage. Do I have to setup a sandbox login account?

  • Jack Kitterhing
    • Code Norris

    Hi there @Andrew

    I hope you are well today and sorry about the extreme delay here.

    That is correct in this case, if your using a business account, the business name will show, if your using a Personal Account, Their real name will show.

    A Sandbox account, can be got here https://developer.paypal.com/ :slight_smile:

    Though it does sound like that's all working correctly :slight_smile:

    Thank you!

    Kind Regards
    Jack.

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