Permission settings for Support System


I have allowed all user roles on the network to open a support ticket. I have a client looking to open a support ticket, and she gets the error message saying she doesn't have enough permission to do so.

The only thing I can think of is the fact that I created a user role for her. And obviously that user role is not part of the list in the Permissions in the settings of the Support System.

So how can we fix this? Does it mean that users with their own user roles cannot open tickets?

Your support is greatly appreciated.

Best regards,