Permissions issue

Mulitisite Buddypress Membership

I have my Admin account for network. That seems to be working fine.
I have another account on my site that should have administrator permissions.

However when I click on the membership tab in dashboard I get a "not sufficient permissions to access page"

The problem I was trying to solve was using chat. The account I'm referring too didn't show anyone else being on line. However other accounts showed 4 people on line.

So then I realzied that this account was a basic account so I tried to upgrade it from my superadmin(network) account from basic to a paid.

It lets me go through the process yet doesn't take.