Photo Shifting and Zoom

Good evening. I am using "Staff Directory" from Wordpress by Adam Toole to display staff. It works really, really well. Recently, I have been noticing that for some reason a few of my images are turning 90 degrees. I'm not sure what is causing this, but you can see the staff images on the left and it will be displayed.

I use Photon (Jetpack) Hummingbird from WPMUDEV and I believe that is it for my images.

Another thing that really gets on my nerves is the cropping. I notice in the thumbnail images there is a ?zoom=2 in the URL. Is that what is causing the images to be chopped? The heads of a lot of employees are missing.