Please Fix my account Every were I go for anything it thinks I am not a member

I don't get any mail. here a ticket I put in last week.
when I view it their a blue button that says" become a member" I am a member or I would not have been able to leave a ticket.

https://premium.wpmudev.org/forums/topic/help-with-verifying-google-analytics-on-mu#post-900450

The heading says: Hey @rmahon,

I gt no mail and no response for tickets asking for help

My email address is ron.mahon@writerpublish.com.

Please contact me so I know you alive.
Ron