plugin error wpmu dev dashboard

I've tried installing a few times and downloaded more than once. i know I have space on the server but I keep getting:
Installing Plugin from uploaded file:

Unpacking the package…

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

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  • Dimitris
    • Support Star

    Hey there Paul,

    hope you're doing good and thanks for joining us! :slight_smile:

    Which browser do you use to download our Dashboard plugin?
    Could you please try with Chrome (if not already) and give this another spin?
    Also, is this happening only with our plugin or for every .zip file that you're trying to upload?
    Please advise!

    Another way to upload a plugin is via FTP. You can simply extract downloaded file and move it to plugins folder of your server so in the end should look like:
    Then go ahead in your WP admin area and activate it.

    Warm regards,

    PS. As you're a trialist here with us, have a quick read on "How Free Trial Work"

  • Paul
    • New Recruit

    Hi Dimitris
    I tried Chrome (Was using Firefox for mac) and still received same error. Manual upload and tried extract in folder and received this
    Archive: /home/thebaadmin/public_html/wp-content/plugins/wpmudev-updates/
    End-of-central-directory signature not found. Either this file is not
    a zipfile, or it constitutes one disk of a multi-part archive. In the
    latter case the central directory and zipfile comment will be found on
    the last disk(s) of this archive.
    unzip: cannot find zipfile directory in one of /home/thebaadmin/public_html/wp-content/plugins/wpmudev-updates/ or
    /home/thebaadmin/public_html/wp-content/plugins/wpmudev-updates/, and cannot find /home/thebaadmin/public_html/wp-content/plugins/wpmudev-updates/, period.

    When I extract on home computer and upload this is the file name:
    Thanks Paul

  • Paul
    • New Recruit

    I think I figured it out. Folx was downloading one file but when I went to the getting started, I right clicked and it downloaded a different file. Deleted directory, installed and it is working.
    Thanks for your help

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