Plugin Support Fail

On 5/2 I opened a thread in relation to the Auto Blog feed plugin failing to work correctly due to issues with how the plugin handled UTC time vs the time on the server. ( https://premium.wpmudev.org/forums/topic/auto-blog-posts-are-not-processing-correctly-delayed-by-up-to-12-hours ) This issue means that feeds powered by the plugin may take days to process vs an hour as set within the plugin. If you offer time sensitive feeds relating to financial markets as we do, this makes us dead in the water for all intents and purposes.

Apart from developer confirmation of the bug on 5/6, we've gone 25 days, almost a full month, without a fix. I don't think expecting a bug fix for known issues to occur within 72 hours would be unreasonable, but because WPMUDEV refuses to set a standard expectation for bug fixes, it's pretty obvious that anything goes.... days, weeks and months are not out of the question apparently for WPMUDEV to support broken plugins.... and this is far from the first time we've had multi week response delays in plugins over the 3 or so years, I've been a WPMUDEV customer.

Instead of pouring resources into new plugins and themes, can you please step up and possibly support your already existing clients and plugins? Please?

  • Tracy
    • The Incredible Code Injector

    Barry,

    Ok, it looks like we had a 21 day turn around time on a bug fix. Three weeks. We can do better, no? These are plugins being used in production sites, I think we should set the bar higher.

    I only login when there are responses to the original thread at https://premium.wpmudev.org/forums/topic/auto-blog-posts-are-not-processing-correctly-delayed-by-up-to-12-hours and since my last request 14 days ago asking for an ETA, no WPMUDEV staff have updated the ticket to indicate a newer version sticky was available ...

    There have also been no updates in the WPMUDEV update notification section of the dashboard, actually Auto Blog post doesn't even appear there.

  • Barry
    • DEV MAN’s Mascot

    Ok, it looks like we had a 21 day turn around time on a bug fix. Three weeks. We can do better, no? These are plugins being used in production sites, I think we should set the bar higher.

    It had to be included in a feature upgrade I'm afraid as that was already in the middle of development so that's why it took a bit longer, also wanted to make sure it was working correctly by running it through a few days of testing on my site.

    There have also been no updates in the WPMUDEV update notification section of the dashboard, actually Auto Blog post doesn't even appear there.

    Not sure what's going on there - certainly should do - will ask the guys.

    no WPMUDEV staff have updated the ticket to indicate a newer version sticky was available ...

    Sorry about that, when there are a few threads with similar issues with the plugin, or issues that are fixed in the new version, I tend to sticky the update at the top of the forums first page so as many people as possible can see it and leave it there for a few weeks.

  • Tracy
    • The Incredible Code Injector

    This is all great information that more appropriately should have been communicated weeks ago in the original threads dealing with the issues. Sounds like it's time for a new system for following up on unresolved threads? I hate to be the squeaky wheel, but this clearly isn't working.

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