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nabil017
Design Lord, Child of Thor
53 pts: Hero points 67 pts: Rep. points LEVEL 3

plugin wp chat error

hi, i want ask .. why my plugin chat was error in my site.. i cannot open my chat at at my website.. this is my problem :- http://awesomescreenshot.com/02415abza2 and http://awesomescreenshot.com/0cc15ac36b

my website :- http://www.ezynetwork.net

please help me ! urgent !

nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
anyone to help
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
bump !
PC
- WPMU DEV Initiate
- 6,409 pts: Hero points 23 pts: Rep. points LEVEL 1
Hello @nabil017

Greetings and thanks for posting on the forums.

First of all, bumping is not going to expedite any response, it infact slows it down as the threads are served on first come first serve basis and whenever you make a response on the thread it goes down the list.

Now coming to the issue you are facing, I tired to visit the page and was able to open the chat without any issues.

Can you please try it out in a different browser ?

Please advise.

Cheers, PC
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
ok Thank info.. sorry..

but my chat plugin cannot open when i use chrome , monzilla and Ie 9

that my problem..

please help me to solve that.. or have any error ?

my site :- http://www.ezynetwork.net
Paul
- The Green Incsub
- 1,043 pts: Hero points 4,164 pts: Rep. points LEVEL 20
@nabil017,

The most likely issue is a JavaScript conflict. I just tried hitting your site. I initially received server unavailable.

When I was finally able to load your home page I was able to expand the bottom corner chat and login as a public user. This is what I'm seeing. See attached.

I can see you were able to post a message. So I'm assuming you as the moderator were able to figure out your issue. If you still need help please advise.
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
@paul ok.. But When I click Open Chat For Close Moderator cannot why. ?

I mostly Use With Monzilla, Chrome and Ie to open chat cannot... hope any solution.

:slight_smile:
Paul
- The Green Incsub
- 1,043 pts: Hero points 4,164 pts: Rep. points LEVEL 20
@nabil017,

Not sure. You do have a lot or other activity on your page at least on the home page I see the popup, slider and some other moving elements. Maybe there is a JavaScript conflict. Investigating those issues is outside of the support we can offer. If you switch to the default theme can you open the chat?
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
@Paul

the support your can offer for ??

If i use default theme with slider the chat works.. but i install plugin popup, and some other my chat cannot to display and cannot to open chat ...
Paul
- The Green Incsub
- 1,043 pts: Hero points 4,164 pts: Rep. points LEVEL 20
@nabil017

the support your can offer for ??

In order to diagnose I need to be able to login to your site as a moderator. At the moment I can only login as the public user to chat.

Have you tried going to some other page not your home page where there is less activity?

Can you provide a login so that I can user?
PC
- WPMU DEV Initiate
- 6,409 pts: Hero points 23 pts: Rep. points LEVEL 1
Thanks a lot for chiming in on this one Paul :slight_smile:

@nabil017

Here is a screenshot of the javascript errors on your site. They certainly play an important role in not allowing the things to work. So to make sure that there is no plugin conflict disable other plugins on your site and test if the chat works fine.

if it does, activate the plugins one by one and keep on testing the chat

That ways you will be able to narrow it down to the plugin which is causing the issue.

And if it does not work with all plugins (Apart from Chat plugin) disabled then its most likely your theme which is causing the issue.

Here is a screenshot which you will find helpful for checking a plugin/theme conflict.

Cheers, PC
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
@Paul

@PC

I was Check my theme the chat works. but i active plugin my chat does not work.. can help me or login to my WP to check it..

where i can give my login id dan password Wp ??
Paul
- The Green Incsub
- 1,043 pts: Hero points 4,164 pts: Rep. points LEVEL 20
@nabil017,

You can send email direct to me with the admin account information

paul [at] incsub.com
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
@Paul

but your not delete another plugin or infomation at my dashboard wp ok.. :slight_smile:
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
Help me.. How to Enter My Site ?

I was Active my Multisite when I was Active plugin my site was error why .. can solve my problem ??
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
@Paul

hi, I was Send Email At your... Please Check :slight_smile:
Paul
- The Green Incsub
- 1,043 pts: Hero points 4,164 pts: Rep. points LEVEL 20
@nabil017,

I've received the login. But have not had a chance to get to this issue. Will try later this morning after some coffee.
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
@Paul

ok thank.
Paul
- The Green Incsub
- 1,043 pts: Hero points 4,164 pts: Rep. points LEVEL 20
@nabil017,

Trying to log into wp-admin using the long/password you provided. Does not work.
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
@Paul

wait i check then send email agains ok.
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
@Paul

please check mail ok. Thank
Paul
- The Green Incsub
- 1,043 pts: Hero points 4,164 pts: Rep. points LEVEL 20
@nabil017,

Ok. was able to finally login. Something funny is happening on your site. There is some JavaScript (see below) not part of chat that is capturing the button clicks. So when you (the chat moderator) clicks on the 'Open/Close Chat' button this piece of JavaScript is checking the button event and returning false which in effect stops the button from processing.
```
<script type="text/javascript">
function mousedwn(e) {
try { if (event.button == 2||event.button == 3) return false; }
catch (e) { if (e.which == 3) return false; }
}
document.oncontextmenu = function() { return false; }
document.ondragstart = function() { return false; }
document.onmousedown = mousedwn;
</script>
```
I think the JavaScript is related to the popup you are showing. Is that from WPMU DEV? Can you disable it for now so we can see if this solved the issue with Chat?
Paul
- The Green Incsub
- 1,043 pts: Hero points 4,164 pts: Rep. points LEVEL 20
Not to mention the JS code is wrong. The line 2 starts the function and receives a parameter 'e'. This is normally the event that occurred. Then line 3 checks the event to see which button has been pressed.

So one issue is line 2 should read
```
function mousedwn(event) {
```
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
@Paul

ok.. ok.. I not understand about coding.. sorry.. i want ask ... my chat plugin now already works ?

if works thank... sorry for late reply :slight_smile:
Paul
- The Green Incsub
- 1,043 pts: Hero points 4,164 pts: Rep. points LEVEL 20
@nabil017,

No. As I stated in my last reply you have some issues with JavaScript already on your site. The JavaScript is grabbing the button click from chat and not letting it process as it should. I suspect it is with the popup which loads on the site. There is nothing I can do for you on that as it is not part of Chat. Sorry. plus I'm going to be out of town for the next 36-48 hours and not able to connect to the internet.
nabil017
- Design Lord, Child of Thor
- 53 pts: Hero points 67 pts: Rep. points LEVEL 3
@Paul

cannot do something ?

i want ask question.. when i log-out my admin wp and open chat that work... but log-in at admin at wp i want chat ... that chat cannot open . i click 2 times the plugin chat cannot open why ?

and when i open with browser Monzilla and Chrome my website is ok.. but i open with IE my website can't work .. how to resolve this proble,... ?
PC
- WPMU DEV Initiate
- 6,409 pts: Hero points 23 pts: Rep. points LEVEL 1
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