Plugins 'pro sites' and 'new blog template' do not work together?

Recently I have tried to use the two plugins 'new blog templates' and 'pro sites' in a very basic setting, but they do not fit. When the user requests for a new site the user gets access to the template what is not the intention as well as a the access to the new site which is not a copy of the template. I have already found the old thread https://premium.wpmudev.org/forums/topic/is-it-possible-to-associate-a-blog-template-with-a-pro-site which in my opinion more or less concludes that the two plugins indeed are not able to work well together. Did I understand it right? Is that really true? Is there a workaround? I get signals from the developers that the plugins nowadays work well together.

  • James Morris

    Hello kk,

    I hope you are well today.

    As you can see by the following screenshot, New Blog Templates does indeed work with Pro Sites without issue.

    The thread you've referenced is from 4yrs ago. A lot has changed since then. :wink:

    So, if this is not currently working for you, there may be something specific to your setup that's causing some problems.

    There's a couple troubleshooting steps I'd like you to try to see if we can narrow down the cause of this problem.

    First, could you please run a plugin conflict test to eliminate the possibility of a conflict with another plugin?

    Whenever you perform a plugin conflict test, it's always better to do so on a staging site. You can learn how to create a staging site here.

    The simplest way to perform a plugin conflict test:
    * Login to your site via FTP
    * Navigate to wp-content
    * Rename the plugins folder to _plugins
    * Move the plugin folder (ex: membership) you want to test from _plugins to plugins
    * Then, one at a time, move other plugin folders over from _plugins to plugins until the symptom returns

    NOTE: While you are doing this, do not visit WP Admin -> Plugins on your site. This will ensure that your plugins remain active when you copy them back over.

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then save the file as a .txt file and upload it here as an attachment to your post.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

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