plugins refuse to update

I have support access on for Some of the plugins are refusing to update and we cannot figure out why.

  • Ashik

    Hi cornelius_butler,

    Thank you for your questions. Hope you're doing well today.

    I can see there are total 3 plugins that needs to update. As you're using Smarty theme from ThemeForest, you'll have to register your theme first to get auto-update of two (2) plugins among 3 which are unable to get auto-update. Can you please confirm if you already registered the theme?

    To register your theme go Dashboard > Smarty > Registration and follow the instructions. I believe after registration there won't be an issue to update the plugins.

    Another one among 3 is WPBakery page builder. To get auto-update for this plugin, you'll have to activate the license first for this plugin. Go Dashboard > WPBakery Page Builder > Product License and follow the instructions.

    Feel free to reply here if you've any more questions or concerns. Have a great day.


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