Pop up appears on mobile no matter what

Hi, I'm trying to use the PopUp Pro plugin and it's giving me issues on mobile. I'm trying to disable it for mobile but it's still popping up. I've also tried to disable it by screen size but that hasn't worked either. The form I'm having issues with is called: (Copy) Website Test opt-in and I have granted support access.

Thanks

  • Alex Stine

    Hello BreezeMaxWeb
    Hope you are having a great day!

    Unfortunately, I was unable to replicate on my test site. The popup did not open on mobile. Could you please run a plugin/theme compatibility test to rule out any compatibility issues?
    1. Deactivate all plugins but Popup Pro.
    2. Test to see if the popup opens on mobile. If not, Activate your plugins one by one to find the one causing the issue.
    3. If not, try switching your theme over to the Twenty Sixteen theme to see if this makes a difference.

    Please let me know the results.

    Cheers,
    Alex :smiley:

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