Popup conditions not working on Nictitate theme

I have activated the popup condition to display on specific url however the condition is not available to turn on for selection.

  • Predrag Dubajic
    • Support

    Hey @Joseph,

    Hope you're doing well today :slight_smile:

    Is this the theme you are referring to https://wordpress.org/themes/nictitate/ ?

    I have tested PopUp Pro on my installation with that theme and didn't have any issues with conditions so it looks like there's something else going on here.

    Could you try disabling your other plugins and see if it's working after that so we know if it's a plugin conflict somewhere?

    If that doesn't give any results would you mind allowing support access so we can have a closer look at this on your end?
    To enable support access you can follow this guide here:
    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Best regards,
    Predrag

  • Joseph
    • Design Lord, Child of Thor

    Here is my list of plugins.
    Any one of these has had known conflicts with popup or which you might have intuition may be causing the problem?
    Akismet
    AutoChimp
    bbPress
    Better User Search
    BuddyPress
    BuddyPress Profile Shortcodes
    Chimpy Lite - MailChimp WordPress Plugin
    Cimy Swift SMTP
    Code Snippets
    E-Newsletter
    Extra Shortcodes for WP eStore
    Featured Images in RSS w/ Size and Position
    Formidable
    Formidable MailChimp
    Jetpack by WordPress.com
    jQuery lazy load plugin
    JW Player 7 for Wordpress - Premium
    MailChimp Sync
    MaxButtons Pro
    MP3-jPlayer
    Nice Animation Progress bar
    One Click Close Comments
    Parallax Gravity - Landing Page Builder
    PDF & Print by BestWebSoft
    PopUp Pro
    Quiz And Survey Master
    Quiz Master Custom
    Revolution Slider
    Stream
    Support System
    TinyMCE Unrestrictor
    Ultimate Branding
    WishList Member™
    WordPress MU Domain Mapping
    WP Affiliate Platform
    WP Content Copy Protection
    WP eStore
    WP Smush Pro
    WP-Invoice
    WP-Invoice: Business Locations
    WP-Pro-Quiz
    Wp-testing
    WP-UserOnline
    WPMU DEV Dashboard
    Zedity

  • Adam Czajczyk
    • Support Gorilla

    Hello Joseph!

    Thanks for sharing results of your investigation. Since I do not have access to "Max Buttons Pro" I'm not able to test it at the moment on my own setup but there's one more thing you may want to give a try before we'll proceed any further:

    - In your dashboard please go to "PopUp" -> "Settings page
    - you'll find a "Load PopUp" using option there
    - there's a drop-down list including four different settings, please try each of them

    This is worth trying as sometimes PopUp scripts are conflicting with scripts included by themes or plugins. Usually this option is only necessary if plugin doesn't load at all but it may help here also.

    Let me know please if it helped!

    Best regards,
    Adam

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.