PopUp not working with Karma theme

Trying to use popup pro plugin work with Karma theme but it's not working - using it on other themes with no problems.

  • Rupok

    Hi cambridgesource,

    When you said "Karma" theme, are you referring to this theme: https://themeforest.net/item/karma-responsive-wordpress-theme/168737 ?
    If yes, then I'm afraid this is a third party paid theme and I don't have any access to its coding and architecture. So I'm not sure why this is blocking the Popups.

    However, the theme developer can give you best idea regarding this as he coded that theme. Can you please ask him why this is conflicting? As you confirmed that PopUp is working fine with other themes, so there is something on that "karma" theme which is blocking the popup.

    Please let us know what theme developer says about this. If there is anything we can do from our end to make these two compatible, also let us know. We will be very glad to help from our end.

    Above everything, I would love to have a look at your site and check for errors. If there is any error which we can find from browser console, or with some tests, then we can suggest you how to resolve those. But for doing that, we need to have Support Access for your site. Would you mind allowing Support Access so we can have a closer look at this?

    To enable support access you can follow this guide here:
    http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Have a nice day. Cheers!
    Rupok

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