PopUp Pro Suddenly Stopped Working

Hello

PopUpPro has suddenly stopped working altogether. I configured it yesterday and it suddenly stopped working after I chose to "Do not show this anymore" on the popup as part of my tests.

The issue is even worse .. I uninstalled and re-installed - NO JOY IT STILL DOES NOT WORK.
After deleting the plugin and re-installing it the previously created pop up remains (!! ??) even though it states it will remove all data.
I tried deleting the popup I created but it states "You are not allowed to move this item to the Bin."
So now I have two popups I cannot delete and a popup plugin that does not work.

Could you please assist. I can provide you access to the WP-ADMIN and also FTP. Please let me know when and whom I should send it to.

Kindest regards
Jay