PopUp shows in US even if the condition is setup otherwise

I have a website on which I use PopUp Pro to show one popup. This popup is configured to show ONLY to customers in the US, 1 second after the site is loaded. But it is showing everywhere including the US.

  • Predrag Dubajic
    • Support

    Hi Pornpan,

    I did some tests on my installation by exporting your popup and it worked fine there, I used VPN to change my location and the popup was shown only when using one of the USA locations.

    On your site I did notice that some changes are not visible right away and that the caching seems quite aggressive which could be causing this as well.

    Can you try disabling your caching plugin so we can see if that’s indeed what’s causing this behavior?

    Before doing that make sure that the cache is cleared from the plugin.

    Let us know how it goes.

    Best regards,

    Predrag

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