Possible difference in timezones

I must start by saying I hate to complain about anything to do with wpmudev. Your support team has been super nice, helpful and effective. My experience with wpmudev has been nothing short of Awesome!! BUT I opened a support ticket: "Notifications in header" the support is helping but it's taking too long, I promise I have tried to be patient, but it takes several hours before I get feedback and when the feedback is sent (hours after my reply), I'm no longer online. I must say this is only for this particular ticket. Otherwise I still love Wpmudev and am recommending it to everyone, please work on this. Thank you