Premium Support E-mail Question

Hi,

I'm a bit confused about the "Premium Support" function in supporter. It seems that this simply sends an e-mail from the WP Dashboard to a certain e-mail address, where the inquiry is simply responded to via e-mail. At that point the user knows the "premium" support e-mail address, and there is no further integration with the Dashboard (as opposed to the Support System plugin which includes such integration).

Am I missing something? I am not sure I understand the reason for including this "Premium Support" link when it simply sends an e-mail to a certain address. Please let me know if I'm not getting the overall concept.

Thanks!