Pro Site Account Page is Hidden on User Site

I didn't know whether to add this to my current thread about some Pro Site issues - but this is another topic altogether!

Neither the Account menu on dashboard or admin bar is displaying!

The settings for both of these options are unchecked in the Pro Sites settings.

I am using User Role Editor and Menu Editor Pro - but I've tested deactivating both and the account page does not appear.

The option to renew with http://yoursite/pro-site/ brings error Page not found. Was I supposed to create a page? Instructions do not indicate to create any pages.