Pro Site API problem

Hi all,

I have a big problem with Paypal express / Pro site.
I did some research since yesterday, but not found...

I have paypal express configured on pro-site with 2 levels, with API informations inside.
(username, password, signature)

Pro site is on the mode "paypal express, not Pro", and plugin Bulk upgrade not activated.

Wen i make a payment himself with my own IP (similar to my actual connexion on Paypal) on a Blog (not in admin mode), all is OK an done ! Payment granted, level extented...
(in live mode or sandbox)

When another user of a Blog want to make a payment, he have :
" There was a problem setting up the Paypal payment:
»You do not have permissions to make this API call »
Please try again. "

Also, i have "IPN" activated on Paypal.
Paypal historic give me good informations with my own granted tests.
No informations about members failures...

My email adress is verified on Paypal, Business acount, API signature actived.

I talk about IP's because it's my "feeling" about the problem after some testings.

On Wordpress debuggin mode i can't test this, because i can't join the Paypal Payment Page on debugging mode.

I have "cube points" plugin activated too.
(the problem is not solved if i unactivate cubepoints)

Have you an idee ?

Thank you,

(sorry about my poor english, i'm french) :slight_frown:

  • aecnu
    • WP Unicorn

    Greetings Bertrand,

    Thank you for this great question and bringing this significant issue to our attention.

    I do not believe this is an IP issue, but rather the reason I think it works so well for you but not others is because of the cookie on your computer recognizing you as the admin.

    Could you please post a URL so that I may go to your site and test this through and see what happens?

    Please advise.

    Cheers, Joe

  • slife
    • Site Builder, Child of Zeus

    Hi Joe,

    Tank you for your help !

    I just created a Blog for you :

    Username : wpmudev
    password : wpmudev

    On the French dashboard adminbar, click on "Changer mon Abonnement" to acces check-out page. (on the top right, of course)

    You will see a Paypal box "Vip ==> 2,00€"
    You can try this upgrade. (i am on live mode Paypal)

    The problem is effective just after you log in to your paypal account and accept the payment.

    If you want to make a check; of course i will refund you :wink:

    Maybe you're right about cookies, because one of my co-admin has testing a payment today.

    His payment was OK !
    But juste before the test, he was connected in admin mode. So, maybe he have an "admin cookie"...

    If you need something else, please ask me.

    Thanks again Joe, about your help :slight_smile:


  • slife
    • Site Builder, Child of Zeus

    whow ! thank you Joe!

    It consolidate me about the proper installation of Paypal Express.

    Maybe my two other members who have the error still have an old cookie (during my tests) that prevents them from proceeding well.
    (or a problem with their Paypal account ?)

    I will ask them to delete cookies and re-attempt payment.

    But thanks to your test, now I know that my setup is OK!
    A big thank you Joe for your quick help and friendly!

    PS: We are very happy for the tools provided by wpmudev, keep up the good work :slight_smile:

    (Paypal subscription was canceled and refunded)


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