I have a multisite on which I'm offering a one-month free trial. A customer signed up in December, let her account expire, and returned a few days ago to upgrade her account. Her payment only created a payment profile in Paypal. When looking at the profile, it says that the payment is not expected for another month. The payment should have been collected immediately. I looked in Pro Sites and can see the subscription was generated. However, her account was not upgraded.
User creating new subscription via PayPal Express: Subscription created
I looked into the IPN Settings on Paypal and sure enough they were incorrect. They were pointing to another site. 1. Do you think this was the problem? 2. If I upgrade her account for one year, will it sync up with the payment cycle? 3. Or, should I delete her subscription profile in Paypal and ask her to upgrade her account again? (obviously, the least preferred option)