Pro site upgrade page not displaying prices on first load

Hi,
I have pro sites running with a free level and two upgrade levels. When I test the site as a user and sign up for a free site and click on the upgrade account button the price table shows up without the prices at the top. (mainsite.com/plans/?bid=13)

When I select Annually as the billing period the prices appear and when I then select monthly the prices change as they should. But on page reload the prices disappear again.

Screenshots:
https://www.dropbox.com/s/1rq6e39k3i2rqsf/Screenshot%202015-11-04%2019.18.21.png?dl=0
https://www.dropbox.com/s/xn6bl0g7b6dp3ou/Screenshot%202015-11-04%2019.18.37.png?dl=0

The price table on the signup page works without a problem.

Thanks,
Alex

  • Michael Bissett

    Hey @standoutbooks, Michael here! :slight_smile:

    After disabling the "Coming Soon" page you had set up temporarily, and doing a few tests inside the following browsers (on Windows 8.1):

    - Google Chrome
    - Mozilla Firefox
    - Internet Explorer 11

    I'm not able to reproduce this over on my end, I'm always seeing that the prices come up, whether I'm doing an initial signup, or I'm upgrading an existing site.

    What browser are you using, and on what OS is it being run? Have you tried clearing the cookies & the cache in your browser, or perhaps using a different browser to test with? And have the browser add-ons been disabled?

    Please advise,
    Michael