Pro Sites cancel subscription error

Hello! I have attempted to cancel a site manually being a logged in user of the Pro Sites network and I receive this error message after selecting the “Cancel” button. There was a problem canceling your subscription, please contact us for help: Customer cus_9jqwLr2***** does not have a subscription with ID sub_9jqwYmzzR*****

What does this mean and how can I fix this error?

Thank you :slight_smile: