Pro Sites deactivate websites even if payment is cleared

My child sites make payments automatic through PayPal but on the following day of their Payment, even if the payment has gone through, they get this message on their site: "This site is temporarily disabled until payment is received."

When I go to "Manage" their site, it shows:
Last Payment Date: February 27, 2014
Next Payment Date: March 27, 2014

And under "Account History" it shows:
2014-02-28 3:51:03 pm Expired email sent to (their email)
2014-02-28 3:51:02 pm Pro Site status has been withdrawn.

And my Paypal shows that I received a payment for this site on Feb 27.

  • Ash
    • WordPress Hacker

    Hello @stephanepage

    I hope you are well today and thanks for asking the question.

    Would you please make sure that your IPN is turned on in PayPal and you have entered the return URL? It looks like an IPN issue.

    Please let me know.

    Cheers
    Ash

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