Pro sites expiry billing issues

Having issues with Pro sites billing. Member choose "Custom" level, and made a payment for "Custom" level, and then the user got a message that the level was "Custom Express", instead of "Custom" which is half the price.

After reviewing the users account in Stripe, could notice she has a credit of 187, and is on the "Custom Express" level, instead of "Custom".

The user did have a failed payment prior to make a payment, as her card had expired. Please check the chat transcript for more info.