Pro Sites - Free trial not working

Hi

With pro sites, the free trial (7 days) is enabled however it doesn't seem to be working.

Additionally, the "Free Trial Level" option does not seem to be available in settings.

Support access enabled. Any suggestions appreciated.

Thanks.

  • Predrag Dubajic
    • Support

    Hey Elliot,

    Hope you're doing well today :slight_smile:

    With pro sites, the free trial (7 days) is enabled however it doesn't seem to be working.

    I tested new site creation on your site and it seems to be working fine:

    Can you explain a bit more what's exactly the issue that you're seeing?

    Note that free trial still requires users to provide their payment details but they are not billed before the trial period expires.

    Additionally, the "Free Trial Level" option does not seem to be available in settings.

    Hmm, looks like this option is indeed missing from 3.5.5 release for some reason, I have notified our devs about this so they can check it out.
    In the meantime you can download attached file and place it inside /wp-content/plugins/pro-sites/pro-sites-files/lib/ProSites/View/ folder and that should bring up the option back.

    Best regards,
    Predrag

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