Pro-sites - free trial version

Hi,

I will use the Free Trial option in the pro site, but I have some doubts:

1) What happen with the site when the free trial period finish and the user does not pay the pro level? Is it automatically removed? In how many days?

2) What happen when the user pay a pro level? Will he receive a notification email to pay the pro site each month?

3) What happen if the user does not pay the site for a month? Is the site automatically blocked?

4) And if the user does not pay the site for several months? After how many unpaid months the site is removed?

Thanks.

  • Vinod Dalvi

    Hi @Andreza,

    I hope you are well today and thank you for your questions.

    1) What happen with the site when the free trial period finish and the user does not pay the pro level? Is it automatically removed? In how many days?

    When the free trial period finish and the user does not pay the pro level then the "Free Trial Level" that you have set in the Pro Sites settings is removed and the user loses Free Trial Level features.

    The free trial ends after that many days which you have set in the "Free Trial" dropdown on the following path in the Pro Sites Settings.

    Admin area -> Pro Sites -> Settings -> General Settings

    2) What happen when the user pay a pro level? Will he receive a notification email to pay the pro site each month?

    When the user pays for a pro level then he can access all the features set for the pro level on the following path.

    Admin area -> Pro Sites -> Levels

    If you are using PayPal then it will handle the subscription and if the money is not there it will send them three reminders until their subscription is cancelled in which case their site is cancelled.

    3) What happen if the user does not pay the site for a month? Is the site automatically blocked?

    Yes the site will be blocked and he will get Pro Site Expiration status email that you have set on the following path.

    Admin area -> Pro Sites -> Settings -> Email Notifications - >Expiration Email

    4) And if the user does not pay the site for several months? After how many unpaid months the site is removed?

    It depends on for what pro level subsciption he is subscribed to either 1 month or 3 months or 12 months. You can set various prices for these subscriptions on the following path.

    Admin area -> Pro Sites -> Levels

    Best Regards,
    Vinod Dalvi

  • Andreza

    1) What happen with the site when the free trial period finish and the user does not pay the pro level? Is it automatically removed? In how many days?

    The free trial ends after that many days which you have set in the "Free Trial" dropdown on the following path in the Pro Sites Settings.

    When is the site automatically removed? I do not want to store milions of trial sites expired.

    If you are using PayPal then it will handle the subscription and if the money is not there it will send them three reminders until their subscription is cancelled in which case their site is cancelled.

    When the site is cancelled, is it removed? Will the user receive a remainder each month to pay the site?

    4) And if the user does not pay the site for several months? After how many unpaid months the site is removed?

    It depends on for what pro level subsciption he is subscribed to either 1 month or 3 months or 12 months. You can set various prices for these subscriptions on the following path.

    In each case (1 month or 3 months or 12 months), if the user does not pay the site for several months? After how many unpaid months the site is removed?

  • Jack Kitterhing

    Hi there @Andreza,

    Hope you're well today and thanks for your question.

    The site isn't automatically removed at any stage, the site will expire, but isn't automatically deleted by the plugin.

    You'd need to delete the site manually in network > sites. :slight_smile:

    I wouldn't recommend auto deleting sites, as if the user wants to re-pay, they don't want to come back and find there site is deleted. :slight_smile:

    Thanks!

    Kind Regards
    Jack.