Pro Sites is not showing the confirmation message after registering a free site

After a user registers a free site, Pro Sites registration page is not reloading or displaying any confirmation page but the user is receiving the confirmation email and the site is actually created.

  • Nahid
    • Tech Support

    Hey silvio !
    Hope you are having a great day!

    I tried to replicate the issue on our test sites but it is working just as expected on our end, so I believe this issue is specific to your site. We wouldn't be able to tell what might be causing the issue without further troubleshooting and investigation on your site. In this scenario, I'll recommend you to initiate the following troubleshooting tests:

    1. Plugin/Theme Conflict Test: Could you please run a plugin/theme conflict test so that we can make sure no other plugin(s)/the theme is conflicting with Pro Sites and causing the issue? The basic concept is to temporarily disable all other plugins, switch to a default WordPress theme (e.g. Twenty Seventeen) and see if you still can replicate the issue. You can do the plugin/theme conflict test by following this handy flowchart.

    2. Enable Debugging: If the above is ensured and you still can replicate the issue, could you please enable debugging in the wp-config.php file so that we can try getting a general idea about the source of the issue? You can enable debugging by putting the following constants in the wp-config.php file:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    These constants must be added before the line "/* That's all, stop editing! Happy blogging. */" for them to work. Please make sure identical constants are replaced if they were already there previously.

    Enabling debugging in WordPress will log any errors that the site encounters in a log file named "debug.log" located in the "wp-content" folder. Please upload the debug.log file in a cloud storage platform like Dropbox and attach the shared link in your next response so that we can take a look into it. You can know more about WordPress debugging in this handy article.

    Note: Please make sure the site is properly backed up before proceeding to the troubleshooting tests.

    Hope this helps. We'll be looking forward to hearing back from you. Thanks!

    Kind regards,

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.