Pro Sites issues with online payment


We setup the pro sites plugin, here :

- We put a zero euro plan named TEST to try to go through the entire process but when we seize our credit card info we have "processing" displayed on the right then the page reloads and there is no confirmation message, nothing, we have no idea if it did work or not...
- Then, whether we tried the payment or not, when we come back to the same page ( the plans are not displayed anymore, we only see a white page with the following message : "Sorry but it appears you are not an administrator for any sites" (screen capture enclosed). The only way to make the page work is to access it with the browser's stealth mode. We just can't make that work for our clients..

Is there something we did wrong ?


  • Predrag Dubajic

    Hi @David,

    Hope you're doing well today :slight_smile:

    Payment gateways can't accept $0 payments, PayPal for example requires minimum price of $0.10, so this is probably the issue here.

    I have checked your pro sites page and can see that you have free site enabled, "No thank you, I will continue with a basic site for now" link below the tables.

    This is currently only way to provide free site, but we are looking into implementing option for free level to be added in table itself.

    Can you try setting the price for your level and enabling test mode for your payment gateway and see if there are any improvements after that.
    For Stripe testing you can use card info from here:

    Let us know how it goes.

    Best regards,

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