Hi, I searched but couldn't find any other similar reports…
A user just notified me that their site was not upgraded after they completed their payment. I don't know how many other sites have been affected (searching now) or how long this has been going on. I'm running v.3.5.4 and it may have started after that upgrade.
For the record, we are using the legacy Supporter gateway. The supporter-paypal.php file in the new version is identical so I did not replace that. I also use ( Aaron ) Aaron's IPN forwarder script. But I have confirmed in Paypal that all IPNs are being sent successfully. The IPN data is also clearly being recorded via the plugin in the Log, but the site level is still not being upgraded. (See screenshot.)
What other information might you need from me to help resolve this quickly? I will continue to troubleshoot and report back with anything odd. I have not yet manually extended the Supporter III level to the site in question (ID 3893). Doing that in the past has really messed up subscriptions once the issue is fixed. But I do need to upgrade the site soon!
I have extended Support Access for the tripawds.com network. Thanks in advance for the help!