Pro Sites removes free level when have a trial?

Hi,
When I have a trial for a Pro site then the free level is not possible to get?

Even if I ask people on the registration form:
Would you like to upgrade this site to Pro?

Even if they say NO, it creates a trial period of a pro site.

I would like to have the option to sign up for a free site, and if they want to try out a Pro site then have the days of trial.

Shouldn't this be how its supposed to work?

Thanks

  • Victor
    • Site Builder, Child of Zeus

    I dont understand what the sign up message Would you like to upgrade this site to Pro?
    on registration page does...

    If I select Yes or No it still creates a Pro site Trial

    And if I have FreeTrial disabled

    If I select Yes or No it creates a Free site, I would think that if they click yes they are interested in a pro site, then it would take them to the checkout process to pay for a Pro Site.

    So what I have is this:

    With free trial enabled:
    No matter what they answer a Pro site trial is created.

    With free trial disabled:
    No matter what they answer a free site is created.

  • Victor
    • Site Builder, Child of Zeus

    Ok forget about this last one,
    I checked with a new user and it works as expected if selected "Im interested it presents the pricing tables" I was just testing with the super admin user and behaved like that.

    But my main question still:

    When activating free trial, can't find a way to select a free level, even if they answer the question Im not interested.

    Thanks

  • Patrick
    • Support Monkey

    Hi @Victor

    I was just testing with the super admin user and behaved like that.

    It's always best to test with a regular user role. Admin or super-admin roles have additional capabilities that can give the wrong results.

    When activating free trial, can't find a way to select a free level, even if they answer the question Im not interested.

    A free trial is, in effect, the free level. If the new user does not upgrade their account within the trial period, it reverts to the free level anyway

  • Victor
    • Site Builder, Child of Zeus

    Hi Patrick,
    Thanks a lot, I missed the notification for your reply.

    So theres no way that new users can select Free or Trial?
    they will be forced to trial and if they don't renew it will downgrade?

    Would be nice to be able to choose, since that question asks if they
    want to upgrade or not in the registration form.

    So if my blog template is marked with premium plugins and premium theme
    then if downgraded they will loose that.

    Thanks for your help

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