Pro Sites sign-up page constantly looping

Hi there,

I am currently suffering from a similar issue again and I'm not sure how to remedy this.

I've been holding off using the latest Pro Sites versions because they would constantly cause issues to my signup page (https://mydestinyexpress.com/pro/). Recently the sign-up page was no longer working so I upgraded to the latest Pro-Sites version 3.5.1.5, (it was previously 3.2.something).

The signup page consistently redirects to "https://mydestinyexpress.com/pro/?action=new_blog" when a visitor goes to the link "https://mydestinyexpress.com/pro/". How can I solve this?

I posted this on another forum page (https://premium.wpmudev.org/forums/topic/pro-sites-new-site-registration#post-990288) but reposted here just in case I wasn't supposed to.

Thanks,

Nanakow

  • Kasia Swiderska
    • Support nomad

    Hello Nanakow,

    The signup page consistently redirects to "https://mydestinyexpress.com/pro/?action=new_blog" when a visitor goes to the link "https://mydestinyexpress.com/pro/". How can I solve this?

    This is expected to be redirected to the /?action=new_blog - what I saw on your site is redirect loop (and this should not happen). Can you enable support access so I could take a look? You can grant support access via WPMU DEV > Support > Support Access > Grant Access.

    Also, please show me your htaccess file contents.

    Kind regards,
    Kasia

  • Rupok
    • Support Ninja

    Hi Nanakow

    I hope you had a wonderful day.

    I can see that you are using version 3.5.1.5 but the latest version is 3.5.1.6 . Please always keep your plugins and themes updated because every new update comes with bug fixes (if there was any bug before) and more features.

    You can zip your .htaccess file and password protect it and then send us the password of that zip through our secure contact form here: https://premium.wpmudev.org/contact/

    Subject: "Attn: Rupok"
    - Zip Password
    - Link back to this thread for reference
    - Any other relevant URLs

    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me.

    For password protecting your zip, this article may help: http://www.howtogeek.com/203590/how-to-create-secure-encrypted-zip-or-7z-archives-on-any-operating-system/

    Have a nice day. Cheers!
    Rupok

  • Kasia Swiderska
    • Support nomad

    Hello Nanakow,

    I've access your site and there I can see that you have two iThemes security plugins installed and also W3 Total Cache and those plugins add many entries to your htaccess file (and some are duplicated).
    If this possible could you please disable all other plugins to exclude plugin conflict and clear your htaccess so it contains only the default Multisite entry (you will find it in Settings -> Network Setup).

    Kind regards,
    Kasia

  • Nanakow
    • Design Lord, Child of Thor

    Hi Kasia,

    Thanks for your insight. By elimination I identified that my signup page doesn't work when Buddypress is (Network) activated. The duplicate security plugin has been removed and the .htaccess entries reflect that. Also, the domain is SSL encrypted and I needed to enable SSL encryption on that page for the redirect loop to stop.

    Is there a solution for Buddypress compatibility for the site? I've Granted Support Access if this helps...

    Many thanks again.

    Nanakow

  • Nanakow
    • Design Lord, Child of Thor

    Hi there,

    I tried that previously and once you suggested, and it hasn't helped. If I use the WPMUDEV Friends plugin instead of BuddyPress will it use the same setup pages? I ask because I have some BuddyPress-related plugins that I want to maintain even if I can't use BuddyPress now.

    Many thanks,

    Nanakow

  • Rupok
    • Support Ninja

    Hi Nanakow

    I hope you had a wonderful day.

    WPMU DEV Friends Plugins is an awesome plugin. You can surely try it out. But please keep in mind, BuddyPress related plugins won't work with our Friends Plugin as these two are completely different plugin but with same purpose.

    I just tried to regenerate the issue in my test environment but could not regenerate. I installed BuddyPress and activated it, then went to the pro-sites pricing table page but there was no redirection.

    I just went to this page (https://mydestinyexpress.com/pro/) also and didn't find any redirection. So would you mind allowing support access so we can have a closer look at this?
    To enable support access you can follow this guide here:
    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Have a nice day. Cheers!
    Rupok

  • Kasia Swiderska
    • Support nomad

    Hello Nanakow,

    I'm truly sorry for the late response from my side - I was travelling for few days, and I just got back to work.

    Could you please send in the following via our secure contact form https://premium.wpmudev.org/contact/ - I need to troubleshoot this more thoroughly.

    - Mark to my attention, the subject line should contain only: ATTN: Kasia Swiderska
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - Include WordPress network admin access details (login address, username & password)
    - Include FTP log-in details (hostname, username & password)
    - Include any relevant URLs for your site

    IMPORTANT: Please make sure you select "I have a different question" for your topic, so it doesn't go back to the forums - this and the subject line ensure that it gets assigned to me.

    kind regards,
    Kasia

  • Rupok
    • Support Ninja

    Hi Nanakow

    I hope you had a wonderful day.

    I'm really sorry to hear that Pro Sites could not make you happy. But if you ever change your mind and think of using Pro Sites again, please let us know. We will try our level best to solve your problems.

    Pro Sites has lots of awesome features like Offering Premium Upgrades, Built-In Pricing Table, Rich Statistics and Analytics and many more. So I think, you can reconsider your decision of using Pro Sites.

    Have a nice day. Cheers!
    Rupok

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