Pro-sites still canceling site erroneously...fix did not fix

Got another email from a customer...she said her blog was cancelled...but that her payment was made...and she was right.

So logging into stripe I see that her yearly payment was made, and the subscription on stripe is active.

However when logging into my network wordpress site, I see that her site was canceled from a paid site to a free site and that billing email was sent out saying that her site was cancelled.

I wanted you to take a look to try to debug the error before I fix the status of her site. This is in regards to blog ID 32 ( https://mynetworkname.com/wp-admin/network/admin.php?page=psts&bid=32 )

Please let me know how I can fix this...i'm afraid this has been going on for sometime now even after the fix.

Support access granted

Thanks.