Pro Sites - Stripe payment failed yet site registered payment

Pro Sites - Stripe payment failed yet site registered payment and extended expiration date.

One of our subsites (728) is using Stripe. The subscription renewal date was 11/09. Stripe has tried to process a couple of times but failed.

Subscriber received notification of failure on 11/18. When I checked the Pro Sites backend, I see the failures listed in history, however, the status is showing active with last payment 11/09 to expire on 12/09

In addition to fixing this issue within plugin, how should I fix this particular account? If I tell them to create a new subscription, this would in effect provide them with the free month between 11/09-12/09. Please provide instruction on how to fix this account.

I have granted access.