Pro sites - user getting created but not blog


I am setting up multisite with the help of Pro Sites plugin. I am currently testing my website setting.

I have activated manual payment option. The sign up link to created new blog successfully returns a message which says the blog has been reserved for 48 hours and it will be activated once the payment is made.

But when i checked in network, only user has got created but not the blog.

Please help me with this issue.

  • Nastia
    • Support Rock Star

    Hello @rnbutpur, I hope you are well today!

    the blog has been reserved for 48 hours and it will be activated once the payment is made.

    The ProSites has reserved a blog slug and name, and the blog will be activated once the payment is complete, only then you will be able to see the blog.

    You should get an email from your site. It will be looking similar to this:

    Level: Level Name
    Period: Every 1 Months
    User Email:
    Activation Key:
    Activation Link:
    Site Address:
    Manage Site: Not activated yet.
    Coupon Used:
    Payment Amount: 1

    and activate it manually by clicking on the activation link.

    Or please navigate from your Dashboard to Pro Sites -> Manage Sites, insert the Activation key and activate the blog manually.

    I hope this helps! Let us know if you require any further assistance!


  • Adam Czajczyk
    • Support Gorilla

    Hello Rajesh,

    I hope you're well today!

    Please go to your site's "Network Admin -> Pro Sites -> Payment Gateways" page and then

    - on "Gateway Settings" tab make sure that "Manual Payments" is set as Primary or Secondary gateway
    - on "Manual Payments" tab provide your e-mail address in the "Submission Form Email" field; that's not necessary but may help here

    Then, please also check the SPAM folder of your inbox as these e-mails sometimes are wrongly identified as unwanted.

    Let me know if this helped, please!

    Best regards,

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