On multiple occasions over the last year, I have had clients sign up for a site with prosites and pay me twice for it. For gaes I couldn't figure out why, however, I've put it down to the account (checkout) area not being clear as to what users can do, and have already done.
The flow seems to be that users will select the plan they want, go through the checkout process and they are straight away (at least in my case) returned to their account overview page - the page where they could change plans, cancel plans, request a reciept etc.
The propblem here is that I think my users are getting redirected back here and assuming that, because there ability to select a subscription is still there, their payment hasn't gone through (I know it says change plans, but it seems most people aren't reading that!).
So I'm wondering, do you know if there are plans to revamp the accountcheckout area of prosites in the near future, and can you give any estimates on when the new release might be ready....and perhaps what we can expect.