I have a user that received a website through the Free Trial period of Pro Sites. They paid for the website prior to the free trial expiring. Since then, their website has gone down twice, and they have received the notification that their subscription has expired. However, they have paid.
Can you please explain how the process works, and why this may be happening. I have attached a screenshot of their Pro-Sites account page. They have created a 3 month subscription now that should allow their site to be live until October 11, 2015. But, it also says that their next payment is due on July 18, 2015, why would this be the case?
They are very upset about the site continuing to go down after they have paid. How can I make sure it does not happen again.