Pro Sites: Went through walkthroughs and cannot access "Your Account/Upgrade" Page

Hey guys -

I currently have a multisite system set up ( It is a leased-content website where new "blogs" can be registered and re-branded using a control panel I created. The system is working great, except I have to manually set up the sites, and we have to keep track of payments elsewhere.

This is where Pro-Sites fits in, except I must be missing a piece somewhere. I have set up a few sites with my different levels of access (manually through the backend) and the access levels are working just fine for each of those sites.

The issue lies in the automated piece of this.

I have gone through both of the below sites, following all their steps, and nothing has changed. Whenever I click on the "Upgrade" or "Your Account" in the black, Wordpress top-navigation bar it brings me to the "Check Out" page that Pro Sites automatically created upon activating the plugin. That page is 100% blank (it has neither a shortcode in it nor any content - I assume I should be seeing this page: I've tried removing that generic "Checkout" page and having the plugin re-create it in hopes that content or a shortcode would appear for users to register, but that did not happen.

I assume I am missing a step somewhere on accident. Maybe someone on here can guide me in the right direction who has done this a few times. Thanks!

  • aecnu

    Greetings Chris LaFay,

    Welcome to WPMU DEV!

    Sorry to see that you are having an issue with your WordPress installation and the Pro Sites plugin

    Did you follow the instructions on the Pro Sites plugin home page usage tab?

    Have you created the levels?

    Have you gone through standard troubleshooting protocol?

    Standard plugin trouble shooting protocol - first to switch to the Twenty Eleven/Twelve theme just long enough to check for the problem - if the problem still exists next involves deactivating all plugins except the plugin in question and then see if the issue still exists.

    If it does not, then you want to activate plugins one at a time testing in between to see if the issue returns. Even when you find one plugin, it may be in your interest to deactivate the problem plugin and continue testing the rest of the plugins to insure no others are also conflicting.

    You will know the conflict when the issue returns and which plugin(s) you activated that cause the issue.

    Please advise if there are any plugin conflicts and if so what the plugins are that are conflicting.

    Are you running caching on the WordPress installation in question by any chance?

    Are you using two completely different browsers for developing and testing? i.e. Firefox for developing and Chrome for testing and dumping the caching and cookies of the test browser before each test?

    Let us know and look forward to hearing from you in any event.

    Cheers, Joe

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