problem with backup

Yesterday evening I started my first backup. I prevented my PC go sleep. Today I saw only message that backup is in progress and nothing more… even 1%… Haw long will take the prepared all the files to process command: backup? I am with Sohag in CHAT

  • Nebu John
    • Staff

    Hello Leszek,

    I hope you’re well today and thank you for reaching out to us!

    While looking into this issue, I was able to find that max_execution_time is set to 30 which is very low. You will need to increase your maximum execution time so that Snapshot has time to process your files and create a backup file.

    You can check this guide here on how to increase the execution time:

    If you’re still having issues with increasing it then it would be best to get in touch with your hosting provider and they should be able to make this change for you in no time.

    Feel free to get back to us here if you have any doubts or need any help further.

    Kind Regards,

    Nebu John

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