Problem with Backups - No one responding!

I had a open ticket but nobody responded to my post last night - so here is a new ticket
I am having a problem with all backups on both websites I have tried Managed Backups & Snap Shot. I am not sure why and I have 30-40 websites to backup but I was going to try this out first before I loaded it on all the sites. I signed up last night for a regular subscription but I am still on the fence because it took so long to answer me on this problem.